Frequently Asked Questions
Everything you need to know about our exclusive drops and designer collaborations.
How do limited edition drops work?
Our high-fashion collaborations and limited edition collectibles are released at specific dates and times. We recommend following our launch calendar and signing up for alerts as these items often sell out within minutes.
What is the shipping timeframe for pre-order items?
Pre-order items, including our specialty designer apparel and made-to-order figures, have specific shipping windows listed on their product pages. You will receive a tracking email as soon as your order leaves our warehouse.
Can I return or exchange a limited release item?
Due to the exclusive nature of Mattel Creations products, all sales are final for limited edition drops. If your item arrives damaged or defective, please contact our support team within 30 days for assistance.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout. Please note that custom duties and taxes may apply depending on your region.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay. For high-demand drops, we recommend having your payment information saved to your account for a faster checkout experience.
How can I ensure I am buying an authentic Mattel Creations product?
Authentic Mattel Creations products are sold exclusively through our official website. Every item is crafted with premium materials and comes with a certificate of authenticity or official branding to guarantee its collector status.